Privacy Policy

1. Information We Collect

Account Information: When you register, we collect your name, email address, password (hashed), and role (student or teacher).

Teacher Profile Information: Teachers provide a bio, headline, subject expertise, and upload KYC identity documents (national ID, passport, or driver's license).

Payment Information: We collect wallet transaction records, withdrawal bank details (bank name, account number, account name). We do not store full card numbers — payment processing is handled by our certified payment partners.

Session Data: We collect records of booked sessions, session duration, completion status, and ratings/reviews.

Usage Data: We collect IP address, browser type, pages visited, and interaction data to improve the platform.

2. How We Use Your Information

• To provide and operate the Portfolio Place platform and live classroom
• To process bookings, payments, and withdrawals
• To verify tutor identities through the KYC process
• To calculate teacher rankings and session pricing
• To send transactional emails (booking confirmations, payment receipts, dispute updates)
• To resolve disputes between students and teachers
• To improve our platform through analytics and user feedback
• To comply with legal obligations

We do not sell your personal data to third parties.

3. How We Share Your Information

With Other Users: A teacher's public profile (name, headline, rank, subjects, ratings) is visible to all users on the platform. Specific personal contact details are never shared directly.

With Service Providers: We share data with trusted service providers who assist in payment processing, email delivery, and cloud hosting under strict confidentiality agreements.

Legal Requirements: We may disclose information if required by law, court order, or government authority.

Business Transfer: If Portfolio Place is acquired or merges, your information may be transferred as part of that transaction with prior notice to you.

4. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, bcrypt hashing for passwords, encrypted storage of KYC documents, and regular security audits.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials private.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data (subject to legal retention requirements)
• Withdraw consent for non-essential communications
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at privacy@portfolioplace.com.

6. Cookies

We use essential cookies to maintain your session and security. We use analytics cookies to understand how users interact with the platform. You can disable non-essential cookies in your browser settings, though this may affect platform functionality.

7. Children's Privacy

Portfolio Place is not intended for children under 13 years of age. Students aged 13–17 must use the platform under parental supervision. We do not knowingly collect data from children under 13. If you believe a child has registered, contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice on the platform at least 14 days before the change takes effect.

9. Contact Us

For privacy-related questions or requests:

Email: privacy@portfolioplace.com
Address: Portfolio Place Technologies Ltd, Lagos, Nigeria